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FAQ

SHOPPING

WHAT IF I HAVE TO CANCEL MY ORDER?

IF WE HAVEN'T SENT OUT YOUR ORDER YET, WE CAN REFUND THE FULL AMOUNT. IF IT HAS ALREADY BEEN DISPATCHED, YOU NEED TO SEND IT BACK TO US AND WE'LL REFUND YOU THE FULL AMOUNT MINUS THE SHIPPING CHARGE.

HOW CAN I PAY?

WE TAKE CREDIT CARD, PAYPAL AND FOR SWEDISH CUSTOMERS WE ACCEPT KLARNA. IF THERE'S A PROBLEM WITH PAYMENT PLEASE CONTACT US!

WHAT IS YOUR RETURN POLICY?

YOU CAN RETURN YOUR STOCKINGS UNOPENED AND UNDAMAGED TO US WITHIN 30 DAYS FOR A FULL REFUND. WE CANNOT RETURN POSTAGE COSTS, UNLESS THE PRODUCT IS DAMAGED UPON DELIVERY. PLEASE EMAIL US INFO@SWEDISHSTOCKINGS.COM TO ORGANISE A RETURN AND REFER TO OUR RETURN POLICY FOR MORE DETAILS.

FIT AND SIZING

WHAT SIZE DO YOU HAVE?

WHAT ARE THE SIZES LIKE?

WE HAVE XS, S, M, L AND XL. PLEASE EMAIL US IF WE DON'T HAVE YOUR SIZE AND WE WILL LET YOU KNOW WHEN WE RESTOCK!

RETAIL

WHERE CAN I BUY SWEDISH STOCKINGS?

PLEASE CHECK OUR RETAILERS PAGE.

HOW CAN I SELL SWEDISH STOCKINGS IN MY STORE?

PLEASE CONTACT LINN AT LINN@SWEDISHSTOCKINGS.COM FOR RETAIL ENQUIRIES.

DISCOUNTS AND GIFTS

HOW DO I USE MY DISCOUNT CODE?

USE YOUR DISCOUNT CODE AT CHECKOUT, AND YOUR DISCOUNT WILL BE APPLIED AUTOMATICALLY.  PLEASE CONTACT US IF YOU HAVE A PROBLEM!

HOW CAN I GIVE SWEDISH STOCKINGS AS A GIFT?

GIFT CARDS ARE FOR SALE IN OUR SHOP. ALTERNATIVELY WE CAN SEND THEM TO ANY ADDRESS IF YOU PURCHASE ONLINE.

SHIPPING AND DELIVERY

WHERE DO YOU SHIP?

WE SHIP WORLDWIDE. 

HOW MUCH IS SHIPPING?

FOR TWO OR MORE PAIRS, INTERNATIONAL SHIPPING IS FREE. FOR ONE PAIR, WE HAVE A FLAT FEE OF 25 SEK.

WHEN WILL MY ORDER ARRIVE?

FOR SWEDISH CUSTOMERS, ORDERS ARRIVE WITHIN 3-4 WORKING DAYS. FOR EU CUSTOMERS, ORDERS ARRIVE WITHIN 4-6 DAYS. FOR ALL OTHER COUNTRIES, PLEASE ALLOW 5-8 DAYS TO ARRIVE.

CAN I TRACK MY ORDER?

PLEASE CONTACT US WITH YOUR ORDER NUMBER IF YOU REQUIRE A TRACKING NUMBER

OUR STOCKINGS

HOW DO I CARE FOR MY STOCKINGS?

OUR STOCKINGS ARE DELICATE. WE RECOMMEND TO HANDWASH OR WASH ON A DELICATE CYCLE 30 DEGREES MAXIMUM AND LAY TO DRY. DO NOT TUMBLE DRY.

 

OUR PRODUCTS

HOW MANY PRODUCTS OR STYLES DO YOU HAVE?

WE HAVE 13 PRODUCTS AND ARE RELEASING NEW PRODUCTS A FEW TIMES A YEAR.

WHAT DOES “DENIER” MEAN?

DENIER REFERS TO THE WEIGHT OF THE NYLON YARN. 20 DENIER STOCKINGS ARE THIN WITH VERY LIGHT COVERAGE. 60 DENIER IS A STANDARD WEIGHT AND IS GOOD FOR ALL YEAR ROUND, 100 DENIER IS FULL COVERAGE AND IS GOOD FOR COLDER WINTER MONTHS.

WHAT DENIER DO I NEED?

IT DEPENDS ON  WHAT YOU NEED. PLEASE REFER TO THE COVERAGE - LIGHT/MEDIUM/FULL - ON EACH PRODUCT PAGE.

THE TEXTILE INDUSTRY

HOW MANY PANTYHOSE ARE PRODUCED EACH YEAR?

2 BILLION PAIRS OF TIGHTS ARE PRODUCED EACH YEAR, DESIGNED TO BREAK EASILY, FUELLING A HIGH CONSUMPTION.

PRODUCTION

WHERE DO YOU PRODUCE?

WE PRODUCE IN ITALY.

ARE YOU FAIR TRADE?

ABSOLUTELY! OUR FACTORY IN ITALY IS ONE OF THE HIGHEST QUALITY AND GO FAR ABOVE WHAT IS CONSIDERED FAIR-TRADE. OUR MANUFACTURER IS ALSO ISO 18001 CERTIFIED. 

WHAT DOES “ZERO-WASTE” MEAN?

ZERO-WASTE MEANS THAT NO WASTE IS PRODUCED AND SENT TO LANDFILLS OR LET BACK INTO THE ENVIRONMENT UNTREATED. OUR PRODUCTION IS ZERO-WASTE.

RECYCLING

WHAT IS YOUR RECYCLING PROGRAM?

WE WANT TO CLEAN UP THE HOSIERY INDUSTRY. SEND US 3+ PAIRS OF OLD STOCKINGS (ANY BRAND!) AND WE'LL SEND YOU A 50% DISCOUNT CODE. PLEASE REFER TO THE RECYCLING PROGRAM FOR MORE DETAILS.

WHAT PERCENTAGE OF YOUR STOCKINGS ARE RECYCLED?

ALL OF OUR STOCKINGS CONTAIN 88% - 98% OF RECYCLED YARN.